5G tipping point: Industry and consumers lured with cheaper, smarter services

Ericsson landed on its corporate feet when it parachuted out of the GSMA’s Mobile World Congress last Friday. For the last few years, the network solutions provider has (like Huawei and a few others) hosted Pre-MWC Briefings for media and analysts in key markets, in an attempt to catch attention ahead of the pandemonium in Barcelona. 

Continue reading “5G tipping point: Industry and consumers lured with cheaper, smarter services”

Security professionals anticipate automation will reduce IT security headcount, but not replace human expertise

Today the Ponemon Institute, in partnership with DomainTools, announced the results of its annual “Staffing the IT Security Function in the Age of Automation” report. The survey of more than 1,000 IT and IT security practitioners analysed the impact of automation on current IT security practices and staffing in the U.S. and UK.

Continue reading “Security professionals anticipate automation will reduce IT security headcount, but not replace human expertise”

EPSoft Technologies introduces intelligent process automation a digital service with a human focus

EPSoft Technologies announced the addition of process intelligence to its enterprise automation platform, EZBot. The smart software company’s latest service provides organisation-wide process mapping to determine which business tasks are best suited for humans, and which are better performed by automations, or ‘bots.’ By synchronising the human and digital workforces, EPSoft enables the enterprise to automate end-to-end workflows and drive significant gains for employees and the business alike.

Continue reading “EPSoft Technologies introduces intelligent process automation a digital service with a human focus”

Salesforce and Amazon Web Services expand global strategic partnership and integrate Amazon Connect

November 19th, 2019 – Amazon Web Services, the global provider of infrastructure cloud computing and Salesforce, the specialist in Customer Relationship Management (CRM), have expanded their global strategic partnership. Salesforce is introducing Service Cloud Voice, a new offering that integrates Amazon Connect, to provide contact centre agents with a complete set of tools in their agent workspace to deliver enhanced customer service support.

Continue reading “Salesforce and Amazon Web Services expand global strategic partnership and integrate Amazon Connect”

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close