Greater investment in simplicity through cloud security and automation, says Cisco

Cisco has published its sixth annual CISO Benchmark Report surveying the security posture of 2,800 security professionals from 13 countries around the globe. The report provides 20 cybersecurity considerations for 2020 – gleaned from data analysis of survey results and a panel of Advisory CISOs.

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Dispatching, scheduling and job management simplified with integrated Field Service solution

Verizon Connect has introduced Reveal Field to deliver accessible workforce management solutions. Reveal Field aims to make it easy for dispatchers to efficiently schedule and communicate job information to technicians and customers throughout the day, in near-real time.

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5G tipping point: Industry and consumers lured with cheaper, smarter services

Ericsson landed on its corporate feet when it parachuted out of the GSMA’s Mobile World Congress last Friday. For the last few years, the network solutions provider has (like Huawei and a few others) hosted Pre-MWC Briefings for media and analysts in key markets, in an attempt to catch attention ahead of the pandemonium in Barcelona. 

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Security professionals anticipate automation will reduce IT security headcount, but not replace human expertise

Today the Ponemon Institute, in partnership with DomainTools, announced the results of its annual “Staffing the IT Security Function in the Age of Automation” report. The survey of more than 1,000 IT and IT security practitioners analysed the impact of automation on current IT security practices and staffing in the U.S. and UK.

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EPSoft Technologies introduces intelligent process automation a digital service with a human focus

EPSoft Technologies announced the addition of process intelligence to its enterprise automation platform, EZBot. The smart software company’s latest service provides organisation-wide process mapping to determine which business tasks are best suited for humans, and which are better performed by automations, or ‘bots.’ By synchronising the human and digital workforces, EPSoft enables the enterprise to automate end-to-end workflows and drive significant gains for employees and the business alike.

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Salesforce and Amazon Web Services expand global strategic partnership and integrate Amazon Connect

November 19th, 2019 – Amazon Web Services, the global provider of infrastructure cloud computing and Salesforce, the specialist in Customer Relationship Management (CRM), have expanded their global strategic partnership. Salesforce is introducing Service Cloud Voice, a new offering that integrates Amazon Connect, to provide contact centre agents with a complete set of tools in their agent workspace to deliver enhanced customer service support.

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